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American Home Shield

Home Warranty Plans & Coverage

  1. Home Warranty
  2. Coverage
  3. Real Estate -Coverage
  4. Real Estate -Home System Warranty
  5. Real Estate -Air Conditioner Warranty & Repair
American home shield short logo mark
American home shield short logo mark

Air Conditioners

Air Conditioner warranty coverage

Your air conditioner is an important system in your home, especially when outside temperatures rise. Even though air conditioners typically last 10 to 15 years, malfunctions can happen at any time. Having the right coverage makes it a lot easier to keep your HVAC system up and running. That's where we come in. Now when you discover a covered problem, you can simply place a service request online or call American Home Shield®.

The covered item limit is $15,000. However, the covered item limit for the following types of air conditioning systems is $2,000: glycol, hot water, or steam circulating heating system, any water heater which supplies heated water to such system(s), geothermal and/or water source heat pumps. For ShieldEssential and ShieldPlus, included in the covered item limit is a $10 per pound refrigerant limit. For ShieldComplete, we will cover all costs of refrigerant. If the Covered Item can only be accessed through a concrete (including cinder block) wall, floor, or ceiling, we will provide coverage for access to the covered item and return such access opening to a rough finish, including any rerouting, up to $1,000. 

Real Estate Plans

ShieldEssential ℠
ShieldPlus ℠
ShieldComplete ℠

Shield Essential℠

Keep your home’s key systems running smoothly. ShieldEssential protects parts of 19 major systems you rely on most.

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What's covered:

  • Heating and AC Systems
  • Electrical Systems
  • Plumbing Systems
  • Up to $15,000 in Coverage for Heating and AC Systems for Repair or Replacement

Member benefits*:

  • Offers for home services such as HVAC Tune-ups**, Rekey and more
  • Partner discounts

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Shield Plus℠

More coverage can mean more confidence in your home. ShieldPlus protects parts of 28 major systems and appliances.

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What's covered:

  • Heating and AC Systems
  • Electrical Systems
  • Plumbing Systems
  • Kitchen Appliances
  • Laundry Appliances
  • Up to $15,000 in Coverage for Heating and AC Systems for Repair or Replacement
  • Up to $4,000 in Coverage per Appliance for Repair or Replacement 

Member benefits*:

  • Offers for home services such as HVAC Tune-ups**, Rekey and more
  • Partner discounts

NEW! Video chat with live repair Experts for real-time help at no extra cost.

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Best Coverage

Shield Complete℠

Our most comprehensive plan. ShieldComplete protects 29 items, including roof leak repair coverage and premium member perks.

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What's covered:

  • Heating and AC Systems
  • Electrical Systems
  • Plumbing Systems
  • Kitchen Appliances
  • Laundry Appliances
  • Up to $15,000 in Coverage for Heating and AC System Repair or Replacement
  • Up to $7,000 in Coverage per Appliance for Repair or Replacement
  • Up to $1,000 in Coverage for Roof Leak Repairs
  • Up to $1,000 in Coverage for Code Violations, Permits, and Modifications
  • Unlimited AC Refrigerant

Member benefits*:

  • One FREE Rekey or HVAC Tune-up**
  • Offers for home services
  • Partner discounts

NEW! Video chat with live repair Experts for real-time help at no extra cost.

View Plan

See the plan agreement for coverage details, including service fees, limitations and exclusions. Coverage limits and charges for non-covered items may apply.


*Member Benefits: Services offered are an added benefit to AHS members and may be offered by a third party. You will pay the amount shown in conjunction with the offer when you book those services in the AHS app or online via MyAccount. Video chat feature available at no cost and with select plans during normal business hours.


**With the ShieldComplete℠ plan, one rekey service or the first tune-up of one HVAC unit is offered for free per agreement term. For buyer use only. Services provided by Frontdoor Pro. For license numbers, please visit Frontdoor Pro Licensing Information Heating or Cooling System Tune-ups are available seasonally (spring: AC, fall: heating) and service dates are limited and may vary based on location.

Air Conditioner warranty coverage details

Covered:
All parts and components of permanently installed air conditioning systems up to a 5-ton capacity, including condensation line of the following types:
Forced air (gas, electric, oil)
Ducted central electric split and package units
Geothermal units
Evaporative coolers
Wall mounted heaters
Floor furnaces
Wall air conditioners
Mini-splits
Package units
Hot water or steam circulating heat
Electric baseboard heat
Not covered:
Radiant cable heat
Window or portable heating units
Fireplaces, grain, pellet, coal or wood heating units
All parts and components of geothermal systems located outside or under the covered home’s main foundation
Fuel storage tanks
Window or portable air conditioning units
Water towers and chiller systems
Chillers and chiller components
Humidifiers and dehumidifiers
Ultraviolet lights or ultraviolet line insulation
Home purification systems
The Covered Item Limit is $5,000. Included in the Covered Item Limit is a $10 per pound refrigerant limit.

See the plan agreement for coverage details, including service fees, limitations and exclusions. Coverage limits and charges for non-covered items may apply.

AHS

Frequently Asked Questions

Yes, all 3 of our real estate home warranty plan options cover parts and components of air conditioners up to $15,000 per unit during your 1-year plan agreement term. Please see the plan agreement for more detailed coverage information, limitations and exclusions.

All 3 of our real estate home warranty plans include coverage up to $15,000 per air conditioning unit for ducted central electric split and package units, mini-splits, wall air conditioners, and geothermal units (up to $2,000). They do not include coverage for window units, or outside or underground components for geothermal and/or water source heat pumps. Please see the coverage details on the page above or the plan agreement for more information on limitations and exclusions.

Yes, all of our plans offer coverage for AC refrigerant. We cover up to $10/lb. with the ShieldEssential and  ShieldPlus℠ plans, while our ShieldComplete℠ plan includes unlimited refrigerant. This is an important home warranty plan benefit since refrigerant can be expensive.

If we can’t repair your covered air conditioning unit, we’ll replace it subject to your plan's limitations and exclusions.

Once your coverage begins (the day of closing) you can place a service request 24/7 online via MyAccount or call 1-888-691-2854 during standard business hours to request service.

It's an annual home warranty plan that helps with the cost and hassle when your home systems and appliances break down. Our real estate-specific plans are offered to both home buyers and sellers and coverage begins immediately. You will also get protection for things other home warranties might not cover, like old home systems and appliances, insufficient maintenance, improper installations or repairs, mismatched HVAC systems in certain circumstances, and more.

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Other home systems we cover

We protect the big and little things that keep your home running and humming

  • Heating Systems
  • Ductwork
  • Interior Electrical Lines
  • Built-in Exhaust Fans
  • Main Breaker & Fuse Panel Box
  • Ceiling Fans
  • Doorbells
  • Garage Door Openers
  • Interior Plumbing Lines
  • Water Heaters
  • Toilets
  • Faucets & Valves
  • Built-in Jetted Tub Motor & Parts